{"id":1546,"date":"2025-04-17T08:06:05","date_gmt":"2025-04-17T08:06:05","guid":{"rendered":"https:\/\/admin.unitedfiber.si\/?page_id=1546"},"modified":"2025-04-17T08:13:51","modified_gmt":"2025-04-17T08:13:51","slug":"quality-management-system-policy","status":"publish","type":"page","link":"https:\/\/unitedfiber.si\/en\/management-systems\/quality-management-system-policy\/","title":{"rendered":"Quality Management System Policy"},"content":{"rendered":"

Purpose<\/strong><\/h2>\n

The purpose of our Quality Policy is to define our commitment to ensuring and continuously improving quality in accordance with the ISO 9001:2015 standard.<\/p>\n

As part of the United Group, we follow shared strategic directions and develop an efficient and sustainability-oriented quality management system, which is based on customer satisfaction, process optimization, and responsible and compliant business conduct.<\/p>\n

Principles of Our Quality Policy<\/strong><\/h3>\n
    \n
  1. Customer Orientation<\/strong><\/li>\n<\/ol>\n

    Understanding and meeting customer expectations is at the heart of our approach. We are dedicated to building long-term relationships grounded in respect, professionalism, and trust.<\/p>\n

      \n
    1. Employee Development<\/strong><\/li>\n<\/ol>\n

      We actively support the professional and personal growth of our employees, recognizing that satisfied and well-trained team members have a direct impact on the quality of our services.<\/p>\n

        \n
      1. Commitment to Quality and Compliance<\/strong><\/li>\n<\/ol>\n

        Quality is the foundation of our operations and a shared responsibility of all employees. Every task is carried out professionally and in compliance with applicable laws, regulatory requirements, and internal standards. We understand that through high-quality work, we build the trust of our customers, partners, and colleagues.<\/p>\n

          \n
        1. Process Approach and Risk Management<\/strong><\/li>\n<\/ol>\n

          Our operations are based on clearly defined and interconnected processes that ensure consistency, efficiency, and transparency. These processes are monitored through performance metrics and indicators, while risks are systematically identified, assessed, and addressed, with a constant focus on improvement opportunities.<\/p>\n

            \n
          1. Continuous Improvement<\/strong><\/li>\n<\/ol>\n

            A culture of continuous improvement is embedded at all levels of the organization. Feedback from customers, employees, and partners is regularly collected and analyzed, driving enhancements in service quality, operational processes, and the working environment.<\/p>\n

            Our goals are set ambitiously and measurably \u2013 we monitor them using clear indicators, such as customer satisfaction, process efficiency, and compliance with requirements.<\/p>\n

              \n
            1. Investment in Technology and People<\/strong><\/li>\n<\/ol>\n

              Long-term competitiveness is supported by investment in both modern technologies and employee development. We prioritize advanced infrastructure, innovative solutions, and a motivating work environment that fosters growth, collaboration, and creativity.<\/p>\n

                \n
              1. Values as the Foundation of a Quality Culture<\/strong><\/li>\n<\/ol>\n

                Our quality culture is built on the values shared by Telemach and United Fiber: belonging, honesty, responsibility, simplicity, and passion. These values guide our daily decisions, shape how we work together, and underpin the trust we build with customers, colleagues, and partners.<\/p>\n

                  \n
                1. Sustainable and Responsible Operations<\/strong><\/li>\n<\/ol>\n

                  We understand quality as a holistic concept that includes responsible practices toward the environment, society, and governance. ESG considerations are fully embedded in our quality management system, guiding business decisions, strategic planning, and continuous improvement efforts. Through this approach, we create long-term value for our customers, employees, communities, and future generations.<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Purpose The purpose of our Quality Policy is to define our commitment to ensuring and continuously improving quality in accordance with the ISO 9001:2015 standard. As part of the United Group, we follow shared strategic directions and develop an efficient and sustainability-oriented quality management system, which is based on customer satisfaction, process optimization, and responsible […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":1541,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"tpl-code-of-ethics.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1546","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nQuality Management System Policy | United Fiber<\/title>\n<meta name=\"description\" content=\"The purpose of our Quality Policy is to define our commitment to ensuring and continuously improving quality in accordance with the ISO 9001:2015 standard.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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